38 tools
MicroBaseHQ lists 38 customer support tools, including 1 completely free, 18 freemium, 1 open-source, 18 paid options. 21 of these tools offer a free tier so you can try before you buy.
These tools are popular with SaaS companies, startups and ecommerce, with common capabilities including live-chat, helpdesk, knowledge-base, shared-inbox, omnichannel.
1
Free Tools
3% of tools
18
Freemium
47% of tools
18
Paid
47% of tools
1
Open Source
3% of tools
21 tools offer a free tier.
| Tool | Pricing | Starting Price | Free Tier |
|---|---|---|---|
| Freshdesk AI-powered customer support helpdesk for growing teams | Freemium | $18/mo | Yes |
| Crisp The all-in-one AI customer messaging platform for startups | Freemium | $45/mo | Yes |
| Chatwoot Open source customer engagement platform | Open Source | $19/mo | Yes |
| Statuspage Communicate real-time system status to users | Freemium | $29/mo | Yes |
| Canny Capture, organize, and prioritize customer feedback | Freemium | $79/mo | Yes |
Consider your budget. There are 2 free or open-source customer support tools if you are just getting started. 21 tools offer a free tier, letting you test the product before committing.
Think about your team. These tools serve different audiences, from SaaS companies to ecommerce. Choose a tool that matches your team's technical expertise and workflow requirements.
Compare before committing. Use the comparison table above to quickly evaluate the top customer support tools side by side. Check whether a free tier or trial is available so you can test the tool with your real workflow before making a decision.
