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Document360

AI-powered knowledge base for self-service

FreemiumFree TierAdded Jan 1, 2017

About

Document360 is a knowledge base platform for help centers, internal wikis, and API documentation. Markdown and WYSIWYG editor, category management, version control, article analytics, and AI-powered natural language search. Eddy AI assistant answers customer questions from your docs. Supports multiple knowledge bases, custom domains, and role-based access.

Tags

knowledge-baseself-serviceai-searchdocumentationhelp-center

Origin Story

By Saravana Kumar

The Problem

Support teams answer the same questions. A great KB deflects tickets.

Building It

Founded 2017, growing among SaaS and enterprise companies.

What It Means

Self-service documentation scales infinitely.

The Dream

Company knowledge accessible via AI-powered self-service.

Pricing

ModelFreemium
Starting at$199/mo
Free tierAvailable

Free with 1 project. Professional at $199/project/mo. Business at $299/project/mo. Enterprise custom.

View pricing

Category

Customer Support

Problems Solved

  • Building Self Service Knowledge Base
  • Customers Cant Find Help Articles
  • Managing Documentation

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