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Customerly

AI-powered customer service suite for SaaS and digital businesses

FreemiumFree TierAdded Jan 1, 2017

About

Customerly is a customer service platform that combines AI-first support with live chat, email marketing, and a help center. Its AI assistant handles common questions using your knowledge base, escalating complex issues to human agents with full context. Features include an in-app messenger, email campaigns and automation, a visual workflow builder, NPS/CSAT surveys, and video live chat. Customerly positions itself as a more affordable Intercom alternative for SaaS companies that want AI-powered support without enterprise pricing.

Tags

ai-supportlive-chathelp-centeremail-marketingintercom-alternative

Origin Story

By Luca Micheli

The Problem

Intercom defined the category but priced out startups. SaaS companies need AI-powered support at accessible prices.

Building It

Founded 2017 in Italy, growing as a feature-rich Intercom alternative for startups and SaaS.

What It Means

Proves that AI-powered customer service doesn't need to cost $300+/mo to be effective.

The Dream

Give every digital business Intercom-level customer engagement at a fraction of the price.

Pricing

ModelFreemium
Starting at$7/mo
Free tierAvailable

Free with basic live chat. Essential at $7/mo. Startup at $39/mo with AI and email marketing. Pro at $82/mo. Enterprise at $249/mo.

View pricing

Category

Customer Support

Problems Solved

  • Intercom Is Too Expensive
  • Support Without Ai Assistance
  • Separate Tools For Chat Email And Surveys

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Premium live chat and helpdesk for sales-driven support

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