Skip to main content
MicroBaseHQ Logo
ToolsCategoriesProblemsBlog
MicroBaseHQ Logo

Discover the best micro-SaaS tools built by indie founders.

Discover

  • All Tools
  • Categories
  • Problems
  • Search

Community

  • Submit a Tool

Stay Updated

Get the latest tools delivered to your inbox.

© 2026 MicroBaseHQ. All rights reserved.

Privacy PolicyTerms & Conditions
  1. Home
  2. Tools
  3. Customer Support
  4. Groove
G

Groove

Simple shared inbox and helpdesk for small teams

PaidFeaturedAdded Jan 1, 2012

About

Groove is a shared inbox and helpdesk platform built specifically for small businesses and startups that have outgrown email but don't need Zendesk-level complexity. It turns your support email into a collaborative inbox with assignments, collision detection, private notes, and canned replies. Features include a knowledge base, live chat widget, reporting dashboard, and integrations with Slack, Shopify, and Stripe. Groove keeps things intentionally simple — no ticket numbers visible to customers, just natural email-like conversations.

Tags

shared-inboxhelpdeskknowledge-baselive-chatsmall-business

Origin Story

By Alex Turnbull

The Problem

Small teams don't need enterprise helpdesks — they need a shared inbox that's one step above Gmail with great knowledge base.

Building It

Founded 2012, grew to $10M+ ARR. Famous 'Startup Journey' blog documented growth transparently.

What It Means

Proved that building in public and keeping product simple can grow a profitable SaaS without venture capital.

The Dream

Give every small business a support experience that feels personal, not ticket-based.

Pricing

ModelPaid
Starting at$12/mo

Standard at $12/user/mo with shared inbox, knowledge base, and live chat. Plus at $20/user/mo with automations. Pro at $40/user/mo with advanced reporting. Free trial.

View pricing

Category

Customer Support

Problems Solved

  • Support Email Is Chaotic Without Shared Inbox
  • Zendesk Is Too Complex For Small Teams
  • No Visibility Into Team Support Performance

More in Customer Support

S

Statuspage

Communicate real-time system status to users

FreemiumFree Tier
K

Kustomer

AI-powered CRM for customer service teams

Paid
L

LiveChat

Premium live chat and helpdesk for sales-driven support

Paid