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Crisp

The all-in-one AI customer messaging platform for startups

FreemiumFree TierFeaturedAdded Sep 1, 2015

About

Crisp combines live chat, shared inbox, knowledge base, chatbot automation, and ticketing into a single workspace. It charges per workspace, not per agent, making it especially appealing for growing teams. Founded in 2015 in Nantes, France, Crisp is 100% bootstrapped with no external funding and serves over 300,000 businesses worldwide.

Tags

live-chatcustomer-supportchatbothelpdeskshared-inboxomnichannel

Origin Story

By Baptiste Jamin & Valerian Saliou

The Problem

Existing customer support tools were either too expensive (Intercom) or too complex (Zendesk) for small teams that just needed to talk to their customers.

Building It

Founded in 2015, grew steadily to serve over 300,000 businesses. The team remains deliberately small and bootstrapped.

What It Means

A bootstrapped European company proving you can compete with well-funded giants by staying focused and keeping pricing fair.

The Dream

To be the go-to customer communication platform for startups and SMBs worldwide.

Pricing

ModelFreemium
Starting at$45/mo
Free tierAvailable

Free plan for 2 agents with basic chat. Mini at $45/month/workspace (4 seats), Essentials at $95/month (AI chatbot, knowledge base), Plus at $295/month (ticketing, integrations).

View pricing

Category

Customer Support

Problems Solved

  • Managing Customer Conversations
  • Expensive Per Seat Support Tools
  • Fragmented Support Channels

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