By Nick Francis
Zendesk and other helpdesks treated customers like ticket numbers. Support should feel like getting a personal email, not filing a support request.
Founded in 2011. Bootstrapped to profitability. Grew to serve 12,000+ companies without taking VC funding for many years.
Customer support can be both efficient for teams and personal for customers. The ticket system doesn't have to feel like a ticket system.
To help companies provide the kind of personal support that builds lasting customer relationships.
