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C

Chatwoot

Open source customer engagement platform

Open SourceFree TierFeaturedAdded Aug 1, 2019

About

Chatwoot is an open-source customer support platform that provides live chat, email, social media, and messaging app support in one shared inbox. Supports Facebook, Instagram, Twitter, WhatsApp, Telegram, Line, and SMS. Features include canned responses, automation, team collaboration, and a knowledge base. Self-hostable for full data control. The leading open-source alternative to Intercom.

Tags

live-chatsupportopen-sourceself-hostedomnichannelintercom-alternativewhatsapp

Origin Story

By Pranav Raj & Sojan Jose

The Problem

Intercom and Zendesk were too expensive for startups and couldn't be self-hosted. Customer support infrastructure should be open source.

Building It

Launched in 2019. Grew to 20K+ GitHub stars. One of the most popular open-source customer support platforms.

What It Means

Customer support infrastructure should be open and self-hostable, like databases and web servers.

The Dream

To be the open-source standard for customer engagement.

Pricing

ModelOpen Source
Starting at$19/mo
Free tierAvailable

Free and open source for self-hosting. Cloud version with free tier. Business plan at $19/agent/month. Enterprise at $39/agent/month.

View pricing

Category

Customer Support

Problems Solved

  • Open Source Live Chat
  • Omnichannel Support
  • Intercom Alternative

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    Help Scout

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