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Pylon

B2B support platform for Slack and Teams channels

PaidAdded Jun 1, 2022

About

Pylon is built for B2B companies supporting customers in shared Slack Connect and Microsoft Teams channels. Turns conversations into trackable issues, syncs with CRM, and provides account-level health insights. Includes AI responses, knowledge base integration, and workflows bridging chat-based support with ticketing. YC-backed.

Tags

b2b-supportslack-supportaccount-healthai-support

Origin Story

By Marty Kausas

The Problem

B2B support in Slack disappears with no tracking or SLAs.

Building It

Founded 2022, YC-backed.

What It Means

B2B Slack support needs its own tooling.

The Dream

Slack-based support as trackable as traditional ticketing.

Pricing

ModelPaid

Custom pricing based on usage. Starter, Growth, and Enterprise tiers.

View pricing

Category

Customer Support

Problems Solved

  • B2b Slack Support No Tracking
  • Account Health Visibility
  • Chat Support To Ticketing

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