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F

Freshdesk

AI-powered customer support helpdesk for growing teams

FreemiumFree TierFeaturedAdded Oct 1, 2010

About

Freshdesk is a cloud-based helpdesk by Freshworks that unifies customer conversations across email, chat, phone, social media, and messaging apps into one inbox. It offers AI-powered ticket routing, canned responses, SLA management, and a self-service knowledge base. Freshdesk's Freddy AI can auto-triage tickets, suggest responses, and summarize conversations. The generous free plan supports up to 2 agents, making it accessible for startups.

Tags

helpdeskticketingaiomnichannelknowledge-base

Origin Story

By Girish Mathrubootham

The Problem

Customer support tools were too expensive and complex for small businesses.

Building It

Founded in 2010 in Chennai, IPO on NASDAQ in 2021, serves 67K+ customers.

What It Means

World-class customer support software can come from anywhere.

The Dream

To build affordable, delightful business software for companies of all sizes.

Pricing

ModelFreemium
Starting at$18/mo
Free tierAvailable

Free plan for up to 2 agents. Growth at $18/agent/month, Pro at $59/agent/month, Enterprise at $95/agent/month.

View pricing

Category

Customer Support

Problems Solved

  • Multi Channel Support Chaos
  • Slow Ticket Resolution
  • Scaling Customer Service

Alternative to

  • Z
    Zendesk
  • ZD
    Zoho Desk

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