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Z

Zendesk

Complete customer service solution trusted by 100K+ businesses

PaidAdded Nov 1, 2007

About

Zendesk is the industry-standard customer service platform offering ticketing, live chat, voice, email, and social media support in one unified agent workspace. It features AI-powered routing, macro suggestions, satisfaction surveys, and deep analytics. Zendesk's marketplace has 1,500+ integrations. While it serves enterprises, the Suite Team plan makes it accessible for smaller teams needing professional-grade support infrastructure.

Tags

helpdeskticketingomnichannelenterpriseanalytics

Origin Story

By Mikkel Svane

The Problem

Customer service software in 2007 was ugly, expensive, and built for IT, not customers.

Building It

Founded in 2007 in Copenhagen, moved to SF, IPO in 2014, acquired by private equity in 2022.

What It Means

Customer service software should be beautiful and accessible, not just functional.

The Dream

To make customer service better for everyone — agents, managers, and customers.

Pricing

ModelPaid
Starting at$55/mo

Suite Team at $55/agent/month, Suite Growth at $89/agent/month, Suite Professional at $115/agent/month, Suite Enterprise custom.

View pricing

Category

Customer Support

Problems Solved

  • Enterprise Support Needs
  • Agent Productivity
  • Support Analytics

Alternative to

  • F
    Freshdesk
  • I
    Intercom

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