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ZD

Zoho Desk

Context-aware helpdesk for customer-centric businesses

FreemiumFree TierAdded Nov 1, 2016

About

Zoho Desk is a helpdesk solution that brings context to every customer interaction by pulling data from the broader Zoho ecosystem. Agents see purchase history, previous tickets, and account details alongside every conversation. It features Zia AI for sentiment analysis and response suggestions, multi-brand help centers, and advanced workflow automation. Zoho Desk shines for businesses already using Zoho CRM, Books, or other Zoho products.

Tags

helpdeskticketingaizohomulti-brand

Origin Story

By Sridhar Vembu

The Problem

Support agents lacked context about the customer they were helping, leading to frustrating interactions.

Building It

Part of Zoho's expanding suite, launched to provide context-rich customer support.

What It Means

Great support starts with knowing who your customer is before they explain themselves.

The Dream

To build the most context-aware, affordable helpdesk in the market.

Pricing

ModelFreemium
Starting at$20/mo
Free tierAvailable

Free plan for 3 agents. Standard at $20/agent/month, Professional at $35/agent/month, Enterprise at $50/agent/month.

View pricing

Category

Customer Support

Problems Solved

  • Support Without Context
  • Zoho Ecosystem Support
  • Multi Brand Helpdesk

Alternative to

  • F
    Freshdesk
  • Z
    Zendesk

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