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Gorgias

Ecommerce helpdesk built for Shopify and DTC brands

PaidAdded Sep 1, 2015

About

Gorgias is a customer support platform built exclusively for ecommerce. It integrates deeply with Shopify, BigCommerce, and Magento so agents can view order details, process refunds, edit orders, and apply discounts directly from the ticket. AI automation handles common questions like order status and returns automatically. Gorgias turns support from a cost center into a revenue channel by enabling agents to recommend products during conversations.

Tags

ecommerceshopifyhelpdeskaiorder-management

Origin Story

By Romain Lapeyre

The Problem

Ecommerce support agents were constantly switching between helpdesk and Shopify admin to answer simple questions.

Building It

Founded in 2015, Y Combinator graduate, grew to 15K+ ecommerce brands.

What It Means

Ecommerce support needs ecommerce-native tools, not generic helpdesks.

The Dream

To make customer support a profit center for every ecommerce brand.

Pricing

ModelPaid
Starting at$10/mo

Starter at $10/month for 50 tickets, Basic at $60/month for 300 tickets, Pro at $360/month for 2,000 tickets, Advanced at $900/month.

View pricing

Category

Customer Support

Problems Solved

  • Ecommerce Support Context
  • Order Management In Tickets
  • Support As Revenue

Alternative to

  • F
    Freshdesk
  • Z
    Zendesk

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