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M

Missive

Team inbox and chat for collaborative customer support

FreemiumFree TierAdded Jan 1, 2015

About

Missive is a team communication platform that combines shared inboxes, team chat, and task management in one app. Unlike traditional helpdesks, Missive works as a regular email client that teams can use for all communication — not just support. It supports email, SMS, WhatsApp, Facebook, Instagram, and live chat. The collaborative drafting feature lets multiple team members work on a response simultaneously before sending.

Tags

shared-inboxteam-chatemailcollaborationmulti-channel

Origin Story

By Philippe Lehoux

The Problem

Teams were switching between email clients, helpdesks, and chat apps to handle customer communication.

Building It

Built in Quebec City, Canada. Bootstrapped and grown through product-led growth.

What It Means

Your email client and your helpdesk should be the same thing.

The Dream

To build the only communication tool teams need for both internal and external conversations.

Pricing

ModelFreemium
Starting at$18/mo
Free tierAvailable

Free plan for up to 1 shared inbox. Starter at $18/user/month, Productive at $30/user/month, Business at $45/user/month.

View pricing

Category

Customer Support

Problems Solved

  • Team Email Collaboration
  • Too Many Communication Tools
  • Shared Inbox Needs

Alternative to

  • F
    Front
  • H
    Hiver

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