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H

Hiver

Turn Gmail into a customer service helpdesk

FreemiumFree TierAdded Sep 1, 2011

About

Hiver transforms Gmail into a full-featured helpdesk without requiring agents to learn a new tool. It adds shared inboxes, ticket assignment, collision detection, SLA tracking, and analytics directly inside the Gmail interface. Hiver also supports live chat, a knowledge base, and WhatsApp. It is ideal for teams that want helpdesk functionality without leaving Google Workspace.

Tags

gmailhelpdeskshared-inboxgoogle-workspacesla-tracking

Origin Story

By Niraj Ranjan Rout

The Problem

Support teams using Gmail had no way to assign, track, or collaborate on emails without forwarding chaos.

Building It

Founded in 2011, grew by focusing exclusively on the Gmail ecosystem.

What It Means

The best helpdesk is one your team already knows how to use.

The Dream

To make Gmail the most powerful customer service platform in the world.

Pricing

ModelFreemium
Starting at$19/mo
Free tierAvailable

Free plan with core features. Lite at $19/user/month, Growth at $29/user/month, Pro at $49/user/month.

View pricing

Category

Customer Support

Problems Solved

  • Gmail As Helpdesk
  • No New Tool Adoption
  • Google Workspace Support

Alternative to

  • F
    Front
  • F
    Freshdesk

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