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T

Trengo

Multichannel customer engagement platform for teams

PaidAdded Jan 1, 2017

About

Trengo is a customer engagement platform that unifies email, WhatsApp Business, Instagram DM, Facebook Messenger, live chat, voice, and SMS into one shared team inbox. It enables teams to collaborate on conversations with internal notes, assignments, and labels. Trengo includes rule-based routing, chatbots (Flowbots), a help center, and CSAT surveys. It's particularly popular in Europe and among businesses that rely heavily on WhatsApp for customer communication. The platform handles both support and sales conversations.

Tags

multichannel-inboxwhatsapp-businessteam-inboxcustomer-engagementchatbots

Origin Story

By Patrick Meutzner

The Problem

Businesses communicate with customers across 5+ messaging channels but have no unified place to manage it all as a team.

Building It

Founded 2017 in Utrecht, Netherlands. Raised €36M. Growing across Europe, especially in WhatsApp-heavy markets.

What It Means

Shows that multichannel messaging management is essential — especially for businesses using WhatsApp commercially.

The Dream

Unite every customer conversation across every channel in one team inbox.

Pricing

ModelPaid
Starting at$99/mo

Essentials at $99/mo for 5 users. Boost at $149/mo. Pro at $249/mo. Enterprise custom. 7-day free trial.

View pricing

Category

Customer Support

Problems Solved

  • Customer Messages Scattered Across Whatsapp Email Social
  • Team Collaboration On Customer Conversations
  • Whatsapp Business Management At Scale

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