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Re:amaze

Customer support platform built for ecommerce brands

PaidAdded Jan 1, 2012

About

Re:amaze is a customer support platform designed for ecommerce and online businesses. It unifies email, live chat, social media, SMS, and FAQ into a single inbox with deep Shopify, BigCommerce, and WooCommerce integrations. What sets Re:amaze apart is its ability to display customer order data, browsing activity, and purchase history directly in the support conversation. Features include chatbots, automated workflows, live visitor monitoring, and a Starter plan with unlimited agents for low-volume businesses.

Tags

ecommerce-supportshared-inboxshopify-integrationlive-chatmulti-channel

Origin Story

By David Feng

The Problem

Ecommerce support agents waste time switching between the helpdesk and store admin to look up orders and customer data.

Building It

Founded 2012, acquired by GoDaddy in 2021. Growing among Shopify and ecommerce merchants.

What It Means

Shows that helpdesks for ecommerce need native store integration, not just generic ticket management.

The Dream

Give every ecommerce support agent instant context about every customer — orders, history, and browsing — in every conversation.

Pricing

ModelPaid
Starting at$29/mo

Basic at $29/user/mo. Pro at $49/user/mo with automation and live view. Plus at $69/user/mo with departments. Starter at $59/mo for unlimited agents (limited volume). 14-day trial.

View pricing

Category

Customer Support

Problems Solved

  • Support Agents Lack Customer Order Context
  • Managing Support Across Email Chat Social
  • Affordable Helpdesk For Ecommerce

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