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LiveAgent

All-in-one helpdesk with 130+ ticketing features

FreemiumFree TierAdded Jan 1, 2006

About

LiveAgent is a comprehensive helpdesk platform that combines ticketing, live chat, call center, social media support, and a customer portal. It offers 130+ ticketing features including hybrid ticket streams (combining multiple channels into one thread), video calling, gamification for agents, and a universal inbox. LiveAgent's built-in call center with IVR, call routing, and callbacks sets it apart from most helpdesks. It supports 200+ integrations and 43 languages. One of the most feature-dense helpdesks at its price point.

Tags

helpdeskcall-centerticketinglive-chatomnichannel-support

Origin Story

By Viktor Zeman

The Problem

Most helpdesks force you to choose between chat, tickets, or call center. A true omnichannel platform should include everything.

Building It

Founded 2004 by QualityUnit in Slovakia. Over 15K businesses. One of the oldest independent helpdesk platforms.

What It Means

Proves that a single helpdesk can include live chat, ticketing, AND call center without enterprise pricing.

The Dream

Give every support team a complete omnichannel helpdesk — tickets, chat, calls, social — in one affordable platform.

Pricing

ModelFreemium
Starting at$9/mo
Free tierAvailable

Free plan with limited features. Small Business at $9/agent/mo. Medium Business at $29/agent/mo. Large Business at $49/agent/mo. Enterprise at $69/agent/mo.

View pricing

Category

Customer Support

Problems Solved

  • Need Helpdesk With Built In Call Center
  • Managing Support Tickets Across All Channels
  • Affordable Full Featured Helpdesk

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