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Gleap

All-in-one customer feedback and bug reporting

FreemiumFree TierAdded Jan 1, 2021

About

Gleap is a customer feedback and bug reporting tool that lets users submit visual feedback with annotated screenshots, session replays, and technical logs directly from your app or website. Combines bug reporting, feature requests, live chat, knowledge base, and product roadmap in one tool. Popular with mobile app developers for its native iOS and Android SDKs.

Tags

bug-reportingfeedbackscreenshotslive-chatmobilesession-replay

Origin Story

By Lukas Böhler

The Problem

Users reported bugs with vague descriptions like "it doesn't work." Developers needed screenshots, console logs, and session context to fix issues.

Building It

Launched with a focus on visual bug reporting. Expanded to include live chat, feedback boards, and product roadmap.

What It Means

Bug reports with visual context and technical data get fixed faster. No more "can you describe what happened?"

The Dream

To be the single tool for all customer feedback — bugs, features, and support.

Pricing

ModelFreemium
Starting at$39/mo
Free tierAvailable

Free plan with basic features. Starter at $39/month for 1,000 MAU. Growth at $99/month for 10,000 MAU. Enterprise available.

View pricing

Category

Customer Support

Problems Solved

  • Visual Bug Reporting
  • In App Feedback Collection
  • Customer Feedback With Screenshots

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