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F

Freshchat

Modern messaging for customer engagement across channels

FreemiumFree TierAdded Jan 1, 2017

About

Freshchat (by Freshworks) is a modern customer messaging platform for sales, marketing, and support conversations. It provides live chat, chatbots powered by Freddy AI, WhatsApp Business integration, Apple Business Chat, Facebook Messenger, and email — all in a unified inbox. Freshchat's chatbots can be deployed without code using a visual flow builder. It includes proactive messaging (triggered by user behavior), campaign messaging for engagement, and IntelliAssign for smart routing. Part of the Freshworks ecosystem alongside Freshdesk and Freshsales.

Tags

messaging-platformchatbotswhatsapp-businesslive-chatai-support

Origin Story

By Girish Mathrubootham

The Problem

Customers want to message businesses the way they message friends — through chat and messaging apps, not tickets and forms.

Building It

Launched 2017 as part of Freshworks suite. Freshworks founded 2010, IPO 2021 (NASDAQ: FRSH). 67K+ customers.

What It Means

Shows that customer communication is shifting from email/ticket-based to messaging-first across channels.

The Dream

Let every business communicate with customers through the messaging channels they already use daily.

Pricing

ModelFreemium
Starting at$19/mo
Free tierAvailable

Free with up to 10 agents. Growth at $19/agent/mo. Pro at $49/agent/mo. Enterprise at $79/agent/mo.

View pricing

Category

Customer Support

Problems Solved

  • Customers Prefer Messaging Over Email Tickets
  • Building Chatbots Without Code
  • Managing Whatsapp Business Conversations

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