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F

Featurebase

Modern customer feedback and support platform

FreemiumFree TierAdded Jan 1, 2023

About

Featurebase combines a feedback board (feature voting), changelog, knowledge base, and AI-powered support inbox into one platform. Customers request features and vote on them, you publish updates via changelog, and AI handles common support questions. A modern alternative to Canny with a broader feature set that includes support tooling.

Tags

feedbackfeature-requestschangelogknowledge-baseai-supportvoting

Origin Story

The Problem

Feedback boards (Canny), changelogs, knowledge bases, and support inboxes were all separate tools. Why not combine them?

Building It

Launched as a modern alternative to Canny. Grew by adding AI-powered support and combining feedback, changelog, and support in one tool.

What It Means

Customer feedback, product communication, and support are interconnected — they should live in one tool.

The Dream

To be the single platform for all customer-facing product communication.

Pricing

ModelFreemium
Starting at$49/mo
Free tierAvailable

Free plan with core features. Growth at $49/month with AI support, custom domains, and advanced features. Business at $99/month with white-label and priority support.

View pricing

Category

Customer Support

Problems Solved

  • Collecting Feature Requests
  • Ai Customer Support
  • Product Changelog

Alternative to

  • C
    Canny

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