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Sprig

In-product user research powered by AI

FreemiumFree TierAdded Nov 1, 2019

About

Sprig is a continuous user insights platform that deploys micro-surveys and session recordings directly inside products at the exact moments when users are taking meaningful actions — onboarding, reaching a key feature, or about to churn. Its AI analysis layer synthesises hundreds of open-text responses into themes, sentiment trends, and actionable recommendations in minutes rather than weeks. Product and UX teams at companies like Figma, Dropbox, and PayPal use Sprig to run ongoing research without scheduling user interviews or waiting for quarterly NPS scores. The free tier includes 250 responses per month.

Tags

user-researchsurveyssession-recordingai-insightsproduct-analyticsfeedback

Origin Story

By Ryan Glasgow

The Problem

Ryan watched product teams spend months debating feature decisions that could have been answered with a week of in-product research — if only the tools existed to deploy it quickly.

Building It

Founded in 2019 as UserLeap, rebranded to Sprig in 2021 after raising $30M Series B, and rapidly expanded to become a category leader in continuous product research.

First Customer

The first design partners were senior PMs at Series B SaaS companies who immediately saw that Sprig could replace a three-month user research contract with a 15-minute survey deployment.

What It Means

Sprig made user research a continuous, real-time practice rather than a periodic, expensive project — giving product teams an always-on feedback loop.

The Dream

Every product decision, at every company, backed by direct user evidence — not HiPPO opinions or lagging NPS scores.

Pricing

ModelFreemium
Free tierAvailable

Free: 250 responses/mo, basic features. Starter and Growth: custom pricing based on MAU. Enterprise: custom. Annual billing available.

View pricing

Category

Analytics Metrics

Problems Solved

  • User Research
  • Product Feedback
  • Qualitative Insights

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